A big problem that we often see out in the field is that we humans have a tendency to make a lot of assumptions.

Assumptions stem in our imagination and our willingness to accept something as true without question or proof.

This can be problematic for a variety of reasons. In work teams, they can primarily grow a feeling of unfairness, undermine mutual trust and turn fantasy into unnecessary conflict.

This useful guide from Strategyzer provides some concrete, non-confrontational techniques for getting people to review their assumptions. This will be particularly relevant for practitioners conducting stakeholder sessions in the beginning stages of the N2D Method.

Did this answer your question?